Frequently Asked Questions

As an automotive shipping company, we can ship any vehicle, including sedans, SUVs, motorcycles, and specialty vehicles.

Yes, we can accommodate non-running vehicles.

Yes, we offer specialized shipping services for luxury cars to ensure they are transported safely and securely.

We ensure the safety of your luxury car during shipping by using the best loading materials and with the help of a professional loading team, we add additional protection materials and multi-layer bubble raps to make sure your vehicle is loaded and shipped safely to you.

The time it takes to ship a luxury car depends on the distance.

Yes, since we offer additional coverage of vehicle protection with on loading and we arrange separate schedules for shipping of your luxury vehicle, there would be additional cost applicable.

Our shipping prices are based on factors such as customer volume,type of vehicle, distance, shipping method enclosed), and current market conditions. You can request a quote online or contact our customer service for a personalized quote.

We offer many services in our shipping process to help you with shipping your favorite vehicles, from bidding on any vehicle from USA auctions to shipping it to your destinations anywhere around the world and other services like Half-Cutting service, custom clearance service of your vehicles, and much more. Whether you require port-to-port shipping, open or enclosed transport, international shipping, or expedited delivery for urgent shipments, we ensure the safe transport of your vehicles to your desired address.

Delivery times vary depending on the distance and route, but we strive to provide realistic estimates to our customers. Factors such as weather conditions and unforeseen delays may affect delivery times, therefore, we usually suggest 40-50 days for delivering the vehicles from the USA to UAE or Middle Eastern countries.

Yes, we offer expedited shipping options to ensure faster delivery time by scheduling faster bookings and combining multiple vehicles in a container for shipping. Please inquire about our expedited shipping services when booking your shipment.

If your vehicle doesn't arrive within the estimated delivery time, please contact our customer support team immediately. We'll investigate the issue and provide updates on the status of your shipment.

It depends on the size of the container.

3 SUVs can fit in one 40-HC container.

4 Sedans can be fit in one 40-HC container.

4 SUVs can fit in one 40-HC container.

5 Sedans can fit in one 40-HC container.

Yes, we offer the mix shipping services.

Yes, we provide tracking services so you can monitor the progress of your shipment in real time. You'll receive regular updates on the location and estimated arrival time of your vehicle.

Our damage policy ensures that your vehicle is protected during transit. We take all necessary precautions to minimize the risk of damage, but in case of any issues, we have a comprehensive policy in place.

Our policy covers a range of damages including dents, scratches, paint damage, mechanical issues caused during transit, and any other visible or functional damage that occurs while the vehicle is in our possession.

If you notice any damage upon receiving your vehicle, please document it thoroughly with photos and contact our customer service team immediately. We will guide you through the process of filing a damage claim.

Auction access allows you to participate in vehicle auctions, giving you access to a wide range of vehicles at competitive prices and enabling you to find the right vehicle for your needs.

No, our auction access services are available to all customers without requiring special credentials or memberships. Simply contact us to get started.

We use various types of containers, including standard 20-foot and 40-foot containers and specialized containers designed specifically for vehicle transport, such as open-top containers or flat racks.

Custom clearance for vehicles involves obtaining official authorization from customs authorities to import or export vehicles across international borders. It's necessary to comply with regulations and ensure smooth transit.

Yes, custom clearance services are required for both importing vehicles into a country and exporting vehicles to another country. Our services cover both aspects of customs clearance.

Yes, we handle all aspects of the custom clearance process, including document preparation, submission to customs authorities, payment of duties and taxes, and coordination with customs brokers.

The documents needed for customs clearance and car release typically include the vehicle's registration, proof of ownership (such as the title), a bill of sale, a valid identification document (such as a passport or driver's license), and any additional documentation required by the destination country's customs authorities. Our team will guide you through the specific documentation needed for your shipment to ensure a seamless customs clearance process.

Our mobile application allows customers to track their shipments in real-time, receive updates, and stay informed about the status of their orders.

Yes, you will need to create an account within the mobile application using your email address and a secure password. This account allows you to access personalized shipment tracking and other features.

Yes, our mobile application allows you to track multiple shipments simultaneously by adding them to your account and switching between them as needed.

Yes, you can opt-in to receive push notifications for important updates such as shipment out for delivery, delays, or exceptions. You can customize your notification preferences within the app settings.

You can reach our customer support team via phone, email, or live chat 24/7. Our friendly and knowledgeable representatives are here to assist you with any questions or concerns you may have.

Mix shipping, also known as consolidated shipping, involves combining multiple shipments from different customers into a single container for transportation. This method allows customers with smaller cargo volumes to share space in a container, reducing costs and optimizing efficiency.

Mix shipping offers several benefits to customers, including cost savings, as they only pay for the space they use in the container rather than the entire container. It also allows for more flexible shipping options, especially for smaller shipments that may not require a full container.

We provide complimentary storage for up to 30 days for vehicles awaiting shipment after they have been delivered to our facility.

Yes, there is a storage fee of $5 per day (first week after 30 days) for vehicles that remain in our storage facility beyond the complimentary period.

Yes, you can arrange to access your vehicle during regular business hours by contacting our customer service team in advance to schedule a visit.